Return Policy

STANDARD RETURNS POLICY

Refunds and exchange can be requested within 14 days of receiving the items. And you have another 14 days to return the purchase to Exchange and Return, Fantastic Pearls Ltd, 3 Floyer Grove, Shinfield, RG2 9UZ.
Unfortunately we cannot accept returns of earrings and it doesn't affect your statutory rights. We cannot accept return for Make to Order items. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned.
Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.